Privacy Policy

Who we are

We are Ranked Ltd. Our company information is at the end of this document. We respect your privacy and are committed to protecting your personal data.

Information we collect

Personal information you provide

When you use our Service, we may collect the following personal information:

• Account Information: Name, email address, username, password, location, and profile information.
• Review Content: Video reviews, text reviews, ratings, product/service names, brand names, pros and cons lists, and associated metadata.
• Business Information: Company name, business category, phone number, website, and business description (for business users).
• Payment Information: Payment card details and billing information (processed securely by our payment processor Stripe - we do not store full payment card details).
• Communications: Messages, support inquiries, and feedback you send us.

Information collected automatically

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
• Location Data: Approximate location based on IP address (we may request precise location for specific features with your consent).
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service. You can control cookies through your browser settings.

How we use your information

We use your personal information for the following purposes:

• Provide our Service: Create and manage your account, display your reviews, enable communication features, process payments.
• Improve our Service: Analyze usage patterns, develop new features, enhance user experience.
• Communications: Send service-related emails, respond to inquiries, provide customer support.
• Marketing: Send promotional emails about new features or services (you can opt out at any time).
• Safety and Security: Detect and prevent fraud, abuse, and illegal activities; enforce our terms and conditions.
• Legal Compliance: Comply with legal obligations and respond to lawful requests from authorities.

Sharing your information

We may share your information in the following circumstances:

• Public Content: Reviews you post are publicly visible and may be viewed by anyone. Your username and general location may be displayed with your reviews.
• Business Users: If you review a business, that business may see your review and associated information.
• Service Providers: We share information with trusted third-party service providers who help us operate our Service (e.g., hosting, payment processing, email services).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Your rights and choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to certain exceptions).
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request transfer of your information to another service.
• Object: Object to processing of your personal information for certain purposes.
• Withdraw Consent: Withdraw consent for processing where we rely on your consent.

To exercise these rights, please contact us using the details at the end of this policy.

Data retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, tax, or regulatory purposes.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.

Children's privacy

Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us.

Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our Service. The updated policy will be effective as of the date posted at the top of this document.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@ranked.co.uk
• Company: Ranked Ltd.
• Address: The Arc, Boxford Lane, Boxford CO10 5JU UK