Touch Point Triggers
Automate customer communication at key moments in their journey to enhance engagement, drive revenue, and generate more reviews.
How It Works
Engage customers with the right message at the right time, automatically.
Craft unique video messages from your CEO, brand ambassadors, or key staff. Each message can be personalized for every individual you're targeting.
The moment a customer makes a purchase or booking, automatically send your personalized video to thank them and start their journey on a high note.
Reach out at key stages of the customer journey with timely offers to enhance their experience, suggest upgrades, and increase revenue.
Engaging customers at the peak of their satisfaction dramatically increases the chances of receiving a glowing video review you can use to highlight your business.
Hotels & Service Providers
Perfect examples for hospitality, consulting, and service-based businesses that have clear customer journeys.
Send a personalized welcome message when guests check into your hotel or book your service.
Timing
Immediately after check-in/booking
Example Message
"Welcome to Grand Hotel! We're thrilled you're staying with us. How was your journey?"
Follow up during their stay to ensure everything is perfect and invite guests for upgrades, spa services, meal reservations, and other premium experiences.
Timing
24-48 hours after arrival
Example Message
"Hi Sarah! Just checking in - how are you finding your suite? Is there anything we can help with? Our spa has availability tomorrow, and our chef's special tonight sounds perfect for you!"
Reach out after checkout or service completion while the experience is fresh in their mind.
Timing
Within 2-6 hours after departure
Example Message
"Thank you for staying with us! We'd love to hear about your experience. Could you share a quick Rank?"
Re-engage previous customers with special offers and invitations to return.
Timing
3-6 months after last visit
Example Message
"We miss you at Grand Hotel! Here's an exclusive 20% discount for your next stay with us."
Hairdressers & Beauty Services
Tailored for salons, spas, and beauty professionals who work with appointment-based services and repeat clients.
Send a warm welcome message immediately after they book their appointment.
Timing
Immediately after booking
Example Message
"Hi Emma! Your haircut appointment is confirmed for Friday at 2pm. We can't wait to see you!"
Remind clients about their upcoming appointment and build anticipation.
Timing
24 hours before appointment
Example Message
"Tomorrow's the day! Your color treatment with Lisa is at 10am. We're excited to create your new look!"
Follow up after their service while they're still loving their new look.
Timing
2-4 hours after appointment
Example Message
"You looked absolutely stunning when you left! We'd love if you could share a quick Rank about your experience."
Proactively schedule their next visit based on their service type.
Timing
4-6 weeks after visit (varies by service)
Example Message
"Time for a touch-up! Your roots are probably showing by now. Book your next color appointment with 15% off!"
E-commerce & Online Retail
Designed for online stores and digital product sellers who need to nurture customers through the purchase journey.
Thank customers immediately after purchase and set expectations.
Timing
Immediately after purchase
Example Message
"Thanks for your order, James! Your new running shoes are being prepared. Track your package here."
Follow up when the package arrives to ensure satisfaction.
Timing
Day of delivery
Example Message
"Your package just arrived! How do you like your new shoes? We'd love to hear your first impressions."
Ask for a review after they've had time to try the product.
Timing
1-2 weeks after delivery
Example Message
"How are those running shoes working out? Share a Rank to help other runners find their perfect fit!"
Suggest complementary products or upgrades based on their purchase.
Timing
2-4 weeks after positive review
Example Message
"Since you loved those running shoes, check out our new moisture-wicking running socks - 25% off for valued customers!"
Unlock Powerful Benefits
Turn automated touch points into tangible business growth.
Boost Customer Loyalty
Consistent, timely communication makes customers feel valued, encouraging repeat business.
Increase Revenue & Upsells
Present relevant offers at the right time to drive additional spending during their experience.
Generate More Reviews
Automate feedback requests at the peak of customer satisfaction to maximize review generation.
Save Time with Automation
Set it up once and let the system handle customer engagement, freeing up your team.
Ready to Automate Your Customer Journey?
You can set this up immediately using the Send Invitations feature in your dashboard. If you'd like fully automated Touch Point Triggers, this is an advanced feature available for Enterprise clients. Contact our sales team to learn more and get started.